phjoy's Privacy Policy & Data Protection

01

Introduction & Purpose of the Policy

phjoy is a secure and reliable online betting and gaming platform built specifically with Bangladeshi users in mind. When you use our website, you share certain personal information with us. This privacy policy explains how that information is collected, how it is used, who it may be shared with, and what steps we take to keep your information safe.

This policy applies to all services, products, and features of the phjoy platform. By using this website, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

We always treat your privacy as a top priority. Our goal is to ensure the highest level of protection for your information and to create a transparent, trustworthy environment.

02

What Information We Collect

Various types of information are collected on the phjoy platform to manage your account, improve our services, and maintain security. The details of that information are outlined below:

2.1 Information You Provide Directly

When you open an account or use our services, the information you provide yourself includes:

• Full name and age (we only provide services to those aged 21 or above)
• Mobile number and email address
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Documents required for identity verification (such as a national ID card or passport)
• Transaction history and financial activity
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you browse our website, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Date and time of website access
• A list of pages you have visited
• Information collected through cookies and similar technologies

2.3 Information Received from Third Parties

On occasion, information may also be collected from trusted third parties for the purpose of identity verification or fraud prevention. In such cases, the highest level of care is taken and only the necessary information is collected.

03

How Collected Information Is Used

phjoy uses your personal information only for specific and lawful purposes. Your information may be used for the following reasons:

In addition, information may be used to improve service quality, test new features, and analyze the overall performance of the platform. In such cases, data is always anonymized and no individual can be identified.

04

Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the phjoy website. Cookies are small data files stored in your browser that make our services more personalized and effective.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, verify security, and ensure the stability of the platform. Disabling these cookies may cause the website to not function properly.

4.2 Functional Cookies

These cookies are used to remember your preferences and settings, so you do not have to enter the same information every time you log in.

4.3 Analytics Cookies

Analytics cookies are used to monitor and improve the performance of our website. This information is completely anonymous and is not used to identify any individual.

You can control or disable cookies by changing your browser settings. However, doing so may cause some features of the phjoy platform to not work properly.

05

Information Sharing with Third Parties

phjoy never sells your personal information or shares it with third parties for advertising purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or banking partners to complete transactions. These partners operate under strict confidentiality agreements.
• Identity Verification Services: Necessary information may be shared with trusted verification services to confirm your identity and keep your account secure.
• Legal Obligations: Information may need to be disclosed in response to a court order, a lawful request from a law enforcement agency, or a legal obligation.
• Business Transfers: If a business merger or acquisition occurs, information may be transferred. Users will be notified in advance in such cases.
• Service Support Providers: Trusted organizations providing technical support, hosting, or analytics services may access limited information under contract.

06

Data Security Measures

phjoy adopts industry-leading security measures to keep your personal and financial information safe. Our security infrastructure includes:

• SSL Encryption: SSL (Secure Socket Layer) encryption is used across our entire platform, encrypting all communication between you and our servers.
• Data Encryption: Stored sensitive information is protected through high-grade encryption technology.
• Access Controls: Only authorized personnel can access specific data, and every access is logged.
• Security Audits: Regular security tests and assessments are conducted so that any vulnerabilities can be addressed quickly.
• Two-Factor Authentication: Two-factor authentication is used to protect your account.
• Firewall Protection: A robust firewall system prevents unauthorized access.

However, transmitting information over the internet is not entirely risk-free. While we strive to ensure the highest level of protection, absolute security of data transmission over the internet cannot be guaranteed. You are also asked to keep your password confidential and to avoid logging in on unfamiliar devices.

07

Data Retention Period

phjoy retains your personal information only for as long as it is necessary. The following factors are considered when determining the retention period:

• Active Account: Information is retained for as long as your account remains active.
• After Account Closure: Certain information may be retained for a specific period after account closure to meet legal and regulatory obligations.
• Financial Transaction Data: Financial transaction data is retained for a specific period in accordance with audit and legal requirements.
• Fraud Prevention Data: Information necessary for the security of the platform may be retained for an extended period.

Once the designated period has passed, information is securely deleted or anonymized.

08

Your Rights & Controls

You have important rights over your personal information on the phjoy platform. You can make decisions on the following:

If you wish to exercise these rights, please contact our support team. We will process your request as quickly as possible. However, due to legal obligations, it may not be possible to fully delete certain information in some cases.

09

Protection of Minors

phjoy's services are for individuals aged 21 or above only. We do not intentionally collect any information from minors. If we become aware that a minor has opened an account on our platform, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately. For more information on responsible gaming, visit our Responsible Gaming page.

10

Changes to the Privacy Policy

phjoy may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A special notice will be published on the website
• Registered users will be informed via email
• The "Last Updated" date at the top of the page will be changed

If you continue using our platform after the updated policy is published, you will be considered to have agreed to the new policy. We therefore encourage you to review this page regularly.

11

Contact Us

If you have any questions, comments, or complaints about this privacy policy, or if you wish to make any request regarding your information, you can contact us:

We will do our best to respond to your request as quickly as possible. Maintaining your trust and relationship with us is our primary goal. Thank you for using the phjoy platform.

You can also visit our Terms & Conditions page to learn the detailed rules regarding your account.